1. Notice & Lead Time
- All change requests (travel date, name change/substitute traveler, service upgrade, room/vehicle change, etc.) must be submitted in writing at least seven (7) days before the departure date.
2. Additional Costs
- Changes may incur additional charges (fare/price differences, handling/name/date-change fees, supplier-imposed fees).
3. Supplier Conditions
- Acceptance of changes is subject to supplier conditions & availability (hotels, transportation, cruises, airlines, activities).
4. Traveler Name / Substitute
- Name changes/substitutions may require supporting documents and name-change fees as per supplier policy.
5. Upgrades / Service Adjustments
- Upgrades (room, vehicle, services) require payment of price differences plus any processing fees.
6. Non-Changeable Items (if applicable)
- Certain services are non-changeable/non-refundable under supplier terms (e.g., promotional fares, peak-time services).
7. How to Request
- Submit via email/Zalo with your booking code, requested change details, and preferred timing.
8. Change Confirmation
- Changes are effective only upon written confirmation from Nomadic Soul Travel and settlement of all applicable fees.
9. Time Zone & Cut-Offs
- Lead times and cut-offs are based on ICT (GMT+7).
